Pune, India | September 03, 2025
Hyland, the creator of the Content Innovation Cloud™ and a trusted steward of enterprise content, has announced a major step forward in its AI strategy. Specifically, the company introduced two powerful tools—the Enterprise Context Engine and the Enterprise Agent Mesh. These solutions mark a significant leap in automation and intelligent decision-making. Moreover, they integrate seamlessly into Hyland’s cloud platform, thereby adding value to existing systems and workflows.
The Enterprise Context Engine gives organizations a real-time, unified view across systems, content, and workflows. It connects data from sources like ERP, CRM, and EHR systems, as well as documents and human activity. As a result, this creates a persistent, intelligent context layer. Consequently, businesses can better see how information moves and how it affects operations and outcomes. Therefore, the tool enables faster, more accurate decisions—without disrupting current systems.
At the same time, the Enterprise Agent Mesh brings a network of AI agents into play. These agents operate across workflows and make decisions using live enterprise data. For example, each one is built for a specific task or industry use case. For instance, agents may handle insurance claims, healthcare onboarding, or academic services. As such, they deliver domain-specific expertise and automate work with precision.
Used together, the Enterprise Context Engine and Agent Mesh create a strong automation ecosystem. Importantly, they are not meant to replace employees. Instead, they enhance human capabilities. Furthermore, the system learns continuously through feedback. It captures institutional knowledge and converts it into smart, useful automation. Thus, this human-in-the-loop model ensures responsible AI development and keeps it aligned with real business needs.
Hyland CEO Jitesh S. Ghai shared his views on the launch. Over the past year, Hyland has delivered several AI and cloud solutions to help organizations get more from their critical data and content. According to Ghai, these new tools offer industry-first capabilities that boost enterprise intelligence and automation. Consequently, they allow businesses to automate routine work so employees can focus on higher-value tasks.
Likewise, Hyland’s Chief Product Officer, Michael Campbell, also commented. He noted that companies shouldn’t have to rebuild systems to benefit from AI. Instead, the new tools work within existing content and workflows. Therefore, they help teams make better decisions and drive stronger results. More importantly, they empower teams instead of replacing them.
The Enterprise Context Engine acts as a smart layer across all enterprise systems. This design avoids the need for a complete system overhaul. As a result, teams can spot inefficiencies, gain insights, and make better decisions without switching platforms. Additionally, the engine updates automatically as systems change, keeping the context fresh and relevant.
The Enterprise Agent Mesh builds on this shared context. Each AI agent comes with specific skills. For example, some process documents, while others handle customer service, compliance, or audits. These agents work together in real time. Moreover, they rely on the context engine to make fast and consistent decisions. In turn, they raise efficiency across departments.
These innovations also reflect Hyland’s broader goal—to help organizations unlock value from unstructured data. Earlier this year, Hyland released Knowledge Enrichment. This tool transforms unstructured content into formats AI can understand. Additionally, the company launched Agentic Document Processing and Agent Builder. The former combines generative AI with document workflows, while the latter lets users build custom AI agents with human oversight.
With these solutions, Hyland now offers a complete platform for intelligent content automation. Specifically, it covers everything from data preparation to execution. Moreover, the system adapts to each organization’s needs and evolves as it learns. Consequently, this flexibility allows companies to scale automation with confidence while maintaining control and visibility.
As digital transformation accelerates, Hyland provides a thoughtful and reliable path forward. Rather than delivering generic or siloed AI tools, the company offers an integrated, intelligent ecosystem. Its focus remains on people, context, and meaningful automation. Ultimately, Hyland’s innovations aim to improve enterprise performance—ethically, intelligently, and with people at the core.
